FAQ

  • What do I do if I didn’t get an entry?

    The waiting list

    All of you who didn’t get an entry on the 4th of November have been placed in the waiting list. That means that the entries that aren’t paid will be assigned to the waiting list from the top. If you get an entry this way you will receive an e-mail that explains how you go ahead.

    The Swedish Classic Registration

    Swedish Classic participants who have completed a 2016 ski event in Öppet Spår, Vasaloppet or Engelbrektsloppet and who do not have a starting entry for Vätternrundan 2016 are welcome to register. The registration is made at My Pages. Read more about it here!

    The transfer period

    After the Swedish Classic Registration is finished we open our transfer period. That means that during that period (and that period only) it is allowed to buy and sell an entry in Vätternrundan. The deal is completed at My Pages and the sold entry is registered on the buyer and thereby becomes valid. Read more about it here!

  • Can I change start time so I can ride with an already registered friend? 


    Yes, if there’s available entries in that group you can change your start time at the “Changes” tent in the expo area in Motala during the event days for a cost of 200 SEK.

  • How do I log on to My Pages?

    You need a customer ID and a password. If you have participated in any of our rides since 2001 you will already have them. If you have forgotten them you can get them sent to your e-mail via My Pages, given that you still have access to the e-mail address you stated when you first registered. Otherwise you can call +46 (0) 141 22 32 90 to get help.

  • I have ordered new login information but I don’t get them to my e-mail. Why?

    Check your spam filter. Otherwise contact the office at +46 (0) 141 22 32 90 and we will help you.

  • How do I cancel my registration of interest?

    If you need to redo or remove your registration of interest you can go to My Pages, click on “Registrations” in the blue menu and pick your ride.
    You will then come to your page for your registration of interest. At the far right you will see a trash bin symbol.
    Click on that and click Ok when prompted.
    Now your registration of interest is removed and you can create a new one.

  • Do I have to confirm my or the groups registration of interest?

    No, your or the groups registration of interest is confirmed automatically when we close My Pages at 12 am on the registration day.

     

  • The registration code has 12 characters (13 with a hyphen)

    The registration code has 12 characters (123456-abcdef). BUT! The hyphen is a part of the code which makes the code 13 characters.

    Thus the whole code INCLUDED the hyphen must be entered!

  • How does registration for Vätternrundan work?

    To be able to register for Vätternrundan you have to have made a registration of interest. By doing so you get a registration code that you use on the registration day on the 4th of November. Go to My Pages and choose if you would like to create a group, join a group or ride solo. After that you get your registration code, but you still have to wish for a starting time and confirm your registration of interest.

  • What is the loyalty program?

    It is created to give back to the loyal riders in Vätternrundan. The requirement is that you have to have participated and completed at least 3 of the last 6 Vätternrundan. You register interest and registration as usual but if you checked the box at My Pages you will get an entry in the event that the regular registration doesn’t grant you an entry.

  • What is an entry transfer?

    During 26th of March and 18th of May we open up our transfer period. During that time you can buy and sell entries in our rides online. Note that Vätternrundan doesn’t buy or sell any places during this period. Read more about it on the site: VätternrundanTjejvättern och Halvvättern

  • I want to ride with my friends. How do I register as a group?

    FOR ALL RIDES:

    You create a group on My Pages and become group leader. Pick the “Create a group” option and you will receive a registration code that you distribute to the other riders. Note that each rider must have an account on My Pages. The riders then log on to My Pages, pick Vätternrundan to join and then picks “Join a group” and enter the registration code.

    FOR HALVVÄTTERN AND TJEJVÄTTERN:
    When the group leader sees that the all other riders are in the group he/she clicks on “Confirm group”. Then the start time is set and the group is closed. After this no one else can enter the group.

    FOR VÄTTERNRUNDAN:

    On the registration day, 4th of November at 7 pm, the group leader, and only the group leader, enters the registration code for the group.

  • How does registration for Tjej- and Halvvättern work?

    Go to My Pages and pick one of the following options; Create a group, Join a group or ride solo. After that you get your registration code. Then you have to pick one or more desired start times before you confirm your registration. After that you have 5 days to pay for your entry to confirm it. Read more about registration: Tjejvättern, Halvvättern

  • Some of the start times are red. Are they full?

    No, it means that they are highly sought after. The yellow ones are less sought after and then the green.

  • I have clicked on “Confirm/Pay” before all members of the group had joined. What do I do?

    If no one in the group has payed yet we can fix it. Each member of the group has to go to My Pages, click on “Registrations” and the current ride. At the far right, after the name, there’s a trash bin symbol. Click it and the registration is removed and you can start over.

    This only applies to TJEJVÄTTERN and HALVVÄTTERN!

  • (Svenska) Hur fungerar klassikeranmälan?

  • I’ve become ill/injured and can’t participate. What do I do?

    If you have signed up for the Startklar insurance you contact Folksam at +46 (0) 771 96 90 60. After that you contact our office at +46 (0) 141 22 32 90 or e-mail us at info@vatternrundan.se and we will remove you. If you haven’t signed up for Startklar the entry fee isn’t refunded.

  • I’m registered but can’t make it. How do I remove my entry?

    Contact the office at +46 (0) 141 22 32 90 or by e-mail info@vatternrundan.se. We do not refund the start fee.

vatternrundan.se > Registration > Transfer of entry

Transfer of entry

Important for entries and starting times

If you wish to change your start time, you can do so, in subject to availability, in the expo area prior to the start for the cost of 200 SEK.

Since Vätternrundan will be fully booked and the demand for entries is high, we will permit transfer of entries to another person between March 20 and June 4 (June 13 for Vätternrundan). We also permit transfer of entries to MTB-Vättern, Tjejvättern and Halvvättern.

Please, pay attention when purchasing an entry on the secondary market. Note that transfers can be done only during the transfer period and you should therefore wait until then before making a purchase.

E-commerce always implies a risk, regardless which site you use, but check our community at Cykla.se for entries.

Important about MTB-Vättern

Note! If you are born earlier than 2003, you can not buy an entry which is intended for adolescents and children born between 2003-2006. These entries has a regular entry fee of 200 SEK. From 15 years and above the entry fee is 400 SEK.

Frequently asked questions

We have gathered the most common questions and answers concerning the purchasing and selling of entries for Vätternrundan, divided into Purchaser and Seller.

Note that for a Swedish Classic, the registration is done via our website between March 5 and March 18, after completion of the ski race.

Purchaser

Is name change a requirement for the transfer of an entry to be valid?

Yes!

As the purchaser, I send my personal information to the seller, who will then do the name change him/herself?

Yes! Send your customer ID and birth day (Year-Month-Day). The seller can then get access to other information.

Which price applies when purchasing an entry?

The price is determined by the purchaser and seller, but as a guideline, the price for an entry in the regular registration is 1 400 SEK. The price 1800 SEK is for pre booked entries and Swedish Classic entries.

The seller pays the administrative fee of 200 SEK for the transfer.

Is the entry I have purchased genuine?

When the seller registers the name change, a confirmation e-mail is sent to both the seller and the buyer attesting that the change has been registered. You can search “See your registration” (My Pages) to check if the transfer is complete.

How do I know if the seller is serious and actually did the name change?

As with all private transactions and Internet commerce, quick business is not always good business. During the transfer period, both the purchaser and seller will receive a receipt that the name change was completed. Therefore, purchases before this period are not recommended!

You can verify that the seller actually has an entry by e-mailing Vätternrundan: info@vatternrundan.se and ask if the seller is in our database or you can search with the sellers name under “Participants, results and images“. Common sense and a gut feeling are recommended!

As a purchaser, do I get access to My Pages?

Yes, since you have to register to retain your customer Id.

Do I take over the seller’s Startklar insurance?

No. Startklar is a personal insurance. You can supplement with your own Startklar insurance.

If I purchase an entry with a certain starting time, but my friend start a completely different time, can he switch to mine or I to his?

Yes! You can change start group in Motala but it is a subject to availability. The cost for that is 200 SEK.

Can I change starting time from a regular start group to a Sub-group?

No!

Can I change from a Sub-group to a normal start group?

Yes! In Motala but it is a subject to availability. The cost for that is 200 SEK.

Can I change starting time between Sub-groups?

No!

Vätternrundan is fully booked, so how can changing starting time be possible as long as space remains?!?

Cancellations due to illness and injuries or other reasons and unused sponsor entries create gaps that can be used for changing starting times.

What happens if I purchase an entry before the transfer period?

You have to be sure that the seller will do the name change on My Pages during the transfer period March 20 to June 4 (June 13 for Vätternrundan), 2018, otherwise the transfer will not be valid and the start card will not give you the right to start Vätternrundan. Watch out for fraudsters!

What happens if I purchase an entry after the transfer period?

Name changes cannot be done after the transfer period. The transfer will be invalid and the start card will not give you the right to start.

I purchase an entry and don’t bother with the name change…

Riding with a bib number belonging to someone else is not permitted and ID spot checks will be conducted when handing out the bib numbers. If you still choose to ride in someone else’s name, remember that accident and liability insurance, which cover all participants in Vätternrundan, will not apply for you. The time that is published and saved at www.vatternrundan.se will not be in your name, the diploma can not be printed in your name, your participation can not be counted as part of a Swedish Classic and you will not have the possibility of obtaining a receipt from the organiser or any cancellation insurance.

Seller

As the seller, do I have to do the name change?

Both yes and no! The purchaser must first register as a customer at My Pages to retain the customer ID, which the seller needs for the transfer. You then go to My Pages, login, do the name change by filling in the purchaser’s customer ID and birth date (year-month-day), and pay 200 SEK in administration fees via direct payment. After registering the name change, a confirmation e-mail will be sent to both you and the purchaser.

What is direct payment?

Online payment with Swedbank, Handelsbanken, Nordea and SEB internet bank or Visa and Mastercard payment cards.

I do not have my login details to My Pages?

If your current e-mail address is registered, you can order the login details at My Pages. If not, e-mail Vätternrundan, info@vatternrundan.se and state your birth data and your email address which you want us to register and send the login details to.

What price applies when I sell my entry?

The price is determined by the seller and purchaser.

Can I sell my entry and let my Startklar insurance be included as a bonus?

Startklar insurance is personal, so this is not possible.

Can I sell my entry already now before the transfer period?

We never advise anyone to purchase/sell their entry before the transfer period. But if you sell, you have to complete the transaction by doing the name change at My Pages during the transfer period and payment must be done latest June 4 (June 13 for Vätternrundan), otherwise the purchaser doesn’t have the right to start.

What happens if I sell my entry after the transfer period?

Names changes can not be done after the transfer period and the transfer will be invalid, meaning that the start card will not provide the purchaser the right to start.

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Vätternrundan would never be what it is today if it wasn't for our fantastic partners who share our passion for the sport of cycling.